Challenging workplace bullying in the USA: An activist and public communication.
Recently, a friend came to me in distress about a critical hand-written memo that he and his colleagues had received from their superior, the manager of a national retail chain store. The chain, formerly a Wall Street darling, had fallen from favor with the failure of the company to renew an annual contract with one of their larger customers.
As a result, the stock price had dropped by a third, cash flow had decreased, layoffs were anticipated, and morale was in the dumps.
Every employee felt the pressure. Quit or stay there hoping I will not be fired? But was the result in this case the one Workplace communication comparison by the manager who penned the memo?
Business relationships, especially those between superiors and subordinates, are often rocky due to poor communication, a lack or misinterpretation of facts, pressurized environments, and a mutual commitment to success. As in sports and politics, Workplace communication comparison business errors are unforced.
Mole hills become mountains, and mistakes become disasters due to emotions and overreactions. Research has proven that emotions often overrule intellecta consequence of having to fight or flee eons before when beasts ate people who were slow to decide whether they were dangerous.
While the memo was no doubt cathartic for the manager in the short-term, the long-term impact was a loss of trust and confidence in his ability to lead, an increase in day-to-day tensions between the manager and the other employees, and a likelihood of a significant loss of future potential managers and their accumulated institutional knowledge.
How could the manager have handled the situation differently? The Manager There are a number of things a manager can do to improve his or her communication skills: Consider the Situation Before Taking Any Action Our emotions tempt us to make quick decisions based upon superficial evidence which may not reflect the true nature of the problem.
Each assistant manager was responsible for more areas with fewer people to do the work. Furthermore, each assistant had been required to take a pay reduction due to the loss of the large customer, and each was concerned that the customer loss would slow their own promotion to store manager.
Though not intended, their effort probably suffered due to their own worries. Gather and Confirm Information Before Making a Decision We have a tendency to confuse symptoms with disease, and consequently treat the symptom rather than the underlying illness.
Technology enables us to capture massive amounts of data and slice and dice it to make it appear any way we want. But data is a representation of the problem, not the problem itself. Observing the work of the assistants and talking and listening to them about the aspects of their job might have led to a different conclusion than the one the manager reached.
The implications intensified the emotional context of the memo, overshadowing its factual content and purpose. The assistants, in response, reacted with emotion without stopping to consider the validity of the facts or attempting to give the manager any explanations.
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The lack of specificity enabled each recipient to avoid personal responsibility, since each felt his own effort had met expectations. As a consequence, the memo failed to get the desired result and aggravated an already touchy work environment.University of Phoenix Material Workplace Communication Comparison Complete the following matrix.
For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such. Workplace essential skills enable people at work to do the tasks required by their occupation, give them the basics to learn all other skills (job and life) and assist them to manage and adapt to the changing workplace environment.
Comparison of the full model against the constant only model was significant, [χ 2 (2) = , p. Workplace Communication Comparison Essay.
Workplace Communication Comparison. Complete the following matrix - Workplace Communication Comparison Essay introduction. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such.
Workplace Bullying in the United States: Incidence, Comparison to International Research and a Delineation of Bullying “Degree.” The 4 th International Conference on Bullying and Harassment in the Workplace. Dec 23, · Sure, men and women have different communication styles.
But that doesn’t mean they need special treatment from their employers.